The Policy Analyst will be responsible for drafting, editing, reviewing, auditing, tracking, monitoring and maintaining policies and procedures for Partnership HealthPlan of California. Alongside designated organizational leadership, ensures compliance with governing rules, regulations, and/or accreditation standards. Reviews both draft and final All Plan Letters (APLs)

To provide administrative support to the department head, leadership teams, and staff as assigned. In addition to the Administrative Assistant I duties, the Administrative Assistant II has a higher level of experience and more autonomy, is involved in project coordination, identifies necessary efficiencies, and is exposed to confidential information.

The Senior Healthcare Data Analyst I contributes to the overall success of the organization by developing analytic solutions that support activities related to health services utilization management, care coordination, quality improvement and population health. Through analyzing patient claims, member enrollment, and other data, the Senior Healthcare Data Analyst

The State Hearing Representative has overall responsibility for assigned State Hearings, court cases for Partnership members contesting the outcome of Appeals and/or Grievances decisions. This position will represent Partnership HealthPlan of California at Department of Social Services (CDSS) court hearings. Responsible for establishing course of action to resolve conflict with Partnership members, case research, preparation of legal documents, coordination of internal resources, submission of cases to CDSS, conducting case hearings, and final outcome. Negotiates case withdrawals with Partnership members. May handle ADA 1557 discrimination cases. May handle high-profile and staff-complaint...

Under the direction of the Provider Payment Strategy Manager, this position will support the development, evaluation, and advancement of provider reimbursement methodologies to align with organizational strategies and objectives, including performance and alternative payment approaches, and advise executive-level leadership regarding the feasibility of various strategies.

To provide clerical and general office support for department functions.

Supervise the day-to-day operations of Partnership HealthPlan of California’s (Partnership) credentialing functions. Provide leadership, support, training, and direction to the Provider Relations Credentialing Specialist staff. Ensure the highest level of accuracy and timeliness of credentialing functions, including delegation oversight.  Train and monitor staff in the delivery of excellent customer service.

Under the direction of the Supervisor of Instructional Design, this position: designs and develops innovative and engaging eLearning courses; administers training courses to Partnership HealthPlan of California staff; and performs other duties as assigned.

Under the direction of the CIO, the Director of IT Business Systems will be responsible for overseeing the end-to-end intake, evaluation, and formalization of new technology initiatives, including software requests, solution proposals, IT evaluation of licensing agreements, and software-related contracts. This position will serve as the critical liaison between business units

Works closely with business users and the IT Business Systems Management Team to conduct thorough analyses of project initiatives, contributing to the creation of comprehensive documentation for the preliminary stages of project development. This includes identifying stakeholders, documenting project initiation details, writing business requirements/user stories,

Under direction from the Director of Transportation Services, manages and provides direction to the Transportation Department Managers and Supervisors for NMT, NEMT and travel-related services. Plan, monitor and evaluate Transportation program activities to identify opportunities to enhance, improve and contribute to the positive health outcomes of our members in the most cost effective manner.

To provide administrative support to the department head, leadership team, and staff as assigned.

To develop, implement, improve, and manage assigned programs. In addition to the Program Manager I duties, the Program Manager II has a higher level of experience, more autonomy, exercises independent judgement, and conducts business analysis and program analytics. Programs are ongoing, which may include aligned projects and requires strategic planning and continuous improvement efforts after program startup. Participates in the design, implementation, and/or expansion of strategic programs and departmental initiatives. Develops and delivers program goals, measures, and reports.

In collaboration with Care Coordination team members, this position provides support and guidance to HealthPlan members referred to the Care Coordination Department for Case Management services and programs. The Health Care Guide I works closely with members, families, providers, community agencies, and the interdisciplinary care team to assist in coordination of benefits in a timely and cost-effective manner, while connecting members to available internal and external resources.

To gather and validate healthcare practitioner credentialing information in accordance with regulatory and accreditation standards. Interacts with practitioners by phone to ensure timely receipt of information. Responds to inquiries via telephone and email.

To support the Claims Department in maintaining pended claims and claim adjustments within established guidelines. Reviews and processes complex claims, and supports claims examining.

To review, research, and resolve claims for all Medi-Cal claim types within established production and quality standards, including manual processing. Completes and processes claims and claims worksheets. Creates appropriate documentation that reflects the actions taken and status of the claim. Generates provider communication, such as letters, as necessary. Routes and tracks claims requiring review by other staff and departments, and processes when possible. Claims Examiner II is distinguished from Claims Examiner I by a higher level of autonomy and experience, as well as an ability to process a wider range of claim types.

To design, produce, and analyze Claims Department operational data in support of department objectives and goals. To provide organizational and technical support for the analysis, design, configuration, and documentation of Partnership’s computer systems, and technical and problem resolution support to the systems user community. Utilize knowledge of numerous applications,

To accurately perform concurrent, retrospective, and special audits on all level I claim types for all Partnership lines of business.

The Human Resources Coordinator performs a variety of confidential, administrative, and clerical tasks to support the HR department in various functions, including recruitment, employee relations, benefits, training, and compliance. Prepares correspondence, reports, and other documentation, and responds to employee inquiries.