The Manager of Care Coordination (CC) will lead and support the department leadership in the
development, implementation and evaluation of Partnership’s clinical case management services.
Collaborates with Supervisor(s) to oversee the department activities and provides guidance to
manage these functions to enhance cost effectiveness, ensure compliance with applicable state and
federal regulations, and to fulfill all contractual requirements.

Essential Duties and Responsibilities

▪ Provides day-to-day direction to CC Supervisors, and licensed and non-licensed CC staff
to meet department goals and objectives and to ensure compliance with company policies.
Tracks, monitors, manages and distributes work and assignments to appropriate CC staff
in accordance with job descriptions, practice level, and business needs.
▪ Works closely with Health Services leadership to develop meaningful performance
measures to determine the quality, effectiveness, and efficiency of department operations
in achieving desired outcomes.
▪ Assists in survey-readiness activities to ensure the department is compliant with all
applicable regulations, licensure requirements, accreditation standards (i.e. NCQA), and
new legislation.
▪ Provides administrative, technical, and clinical management of assigned staff in
accordance with industry best practices which includes training oversight, the
responsibility for hiring, performance evaluation, performance improvement, education,
staff development, work allocation and problem resolution.
▪ Performs random auditing and review of all case management activities to ensure DHCS
compliance standards are achieved. Provides a summary of findings to Health Services
leadership as requested.
▪ Provides direction and oversight to ensure efficient and appropriate collaboration between the CC
staff and the delegated mental health provider and other internal and external organizations.
▪ Provides oversight of training program to ensure adequate training accomplishes objectives and
results in staff competency.
▪ Works with other departments to resolve claims, grievance, UM, QI, RAC and member
issues as necessary.
▪ Develops structures, relationships, and processes to promote active partnerships with
providers, community stakeholders, and/or other healthcare professionals to meet and
support key organizational initiatives (ex: MOU requirements, CalAIM, etc.)
▪ Ensures compliance with all departmental and organizational policy and procedures;
develops and works with leadership to implement standardize processes to achieve
efficient operations for the provision of optimal patient care.
▪ Reviews appropriate scope of practice by staff. Ensures that all team members are familiar
with prominent professional standards especially related to issues such as confidentiality,
informed consent, conflicts of interest, dual relationships, boundary issues,
documentation, consultation, etc.
▪ Participates in all audits or surveys as requested by preparing documentation or reports as
needed.
▪ Communicates activities and promotes continuous process improvement to ensure
activities are appropriately managed with other departments and providers both within and
outside the organization.
▪ Participates in and provides leadership in identifying, developing and advancing
departmental goals to further organizational goals and mission.
▪ Reviews and participates in operationalizing newly released All Plan Letters (APL)
▪ Provides yearly update and review of CC designated Policies and Procedures
▪ Identifies opportunities for improvement in Care Coordination workflow processes to
ensure high quality case management services are delivered
▪ Participates in process improvement projects to improve Case Management programs as
needed
▪ Performs supervisory functions such as time card management, directing work activities,
implementing workplace changes, conducting annual reviews, and conducting staff
trainings.
▪ Serves as a role model and resource to colleagues, staff, members, and others across
assigned regional offices.
▪ Leads the interview process for other staff within the department.
▪ Maintains clear and appropriate employee performance files for direct reports, and
mentors supervisory staff in this area
▪ Holds individual staff meetings designed to identify performance level and assist with
career growth and progression for assigned direct reports.

Secondary Duties and Responsibilities

▪ May serve as the Regional Center Liaison.
▪ Other duties as assigned.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$141,067.17 - $183,387.32

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.