At Partnership HealthPlan of California, the Microsoft 365 Solutions Engineer plays a key role
in supporting and optimizing the organization’s Microsoft 365 environment to enable secure,
efficient, and collaborative digital operations. This position is responsible for the architecture,
administration, and lifecycle management of core Microsoft 365 services, including Exchange
Online, Teams, SharePoint Online, OneDrive, Intune, Defender for M365, and Azure Active
Directory.

As a member of the IT Operations Team, the Microsoft 365 Solutions Engineer contributes to
platform reliability, security, and performance, while also supporting user adoption, training, and
governance initiatives. The role emphasizes hands-on technical work, cross-functional
collaboration, and continuous learning.

This position offers the opportunity to deepen expertise in Microsoft cloud technologies and
contribute to the delivery of high-quality healthcare services through modern, integrated
workplace solutions.

Essential Duties and Responsibilities
▪ Administer and support the organization’s Microsoft 365 environment, including
Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender for M365,
and Azure Active Directory.
▪ Design, implement, and maintain M365 configurations related to security,
compliance, and identity management, including conditional access policies, data loss
prevention (DLP), and multi-factor authentication (MFA).
▪ Monitor service health, manage licensing, and maintain tenant-level settings to ensure
optimal performance and availability.
▪ Configure and support endpoint management solutions using Intune, including mobile
device management (MDM) and Windows Autopilot.
▪ Respond to and troubleshoot platform-related incidents, perform root cause analysis,
and implement corrective actions.
▪ Collaborate with cybersecurity, helpdesk, and infrastructure teams to support identity
governance, access controls, and secure collaboration.
▪ Participate in planning and execution of platform updates, feature rollouts, and
system migrations.
▪ Maintain accurate and up-to-date technical documentation, including configuration
baselines, operational procedures, and architectural diagrams.
▪ Provide Tier 3 support for escalated Microsoft 365 issues and contribute to
knowledge sharing across IT teams.
▪ Assist in evaluating new Microsoft 365 features and services for potential adoption
and integration.
▪ Participate in disaster recovery planning and testing related to Microsoft 365 services.
▪ Contribute to automation and scripting efforts to streamline administrative tasks and
improve operational efficiency.
▪ Perform other duties as assigned in alignment with departmental and organizational
priorities.

HIRING RANGE:

$122,667.11 - $159,467.24

All HealthPlan employees are expected to:
▪ Provide the highest possible level of service to clients;
▪ Promote teamwork and cooperative effort among employees;
▪ Maintain safe practices; and abide by the HealthPlan’s policies and procedures, as they may
from time to time be updated.

IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and
the requirements and conditions listed in this job description are representative only and not
exhaustive or definitive of the tasks that an employee may be required to perform. The employer
reserves the right to revise this job description at any time and to require employees to perform
other tasks as circumstances or conditions of its business, competitive considerations, or work
environment change.