This position manages, configures, and maintains Partnership’s HR systems, such as the learning
management system (LMS), performance management system, health and wellness system,
external content providers, and the employee engagement system. This individual will ensure
that all managed systems will meet all regulatory compliance needs and verify data accuracy and
integrity.

• Maintains the Learning, Performance, Health & Wellness, and Employee Engagement
  systems to meet all regulatory compliance needs and ensure data accuracy and integrity,
  with duties including but not limited to:
  
  • Evaluates and makes recommendations to business requirements related to using
    and configuring systems.
  • Maintains user accounts and data accuracy.
  • Sets and maintains security roles and access levels, monitor accounts, and
    maintain system parameters. Assist IT in ensuring SSO access has been set up
    properly in Okta for access to the LMS and Performance systems.
  • Provides system maintenance which includes upgrades and updates,
    configuration, troubleshooting, debugging, and user access testing.
  • Analyzes, identifies, and communicates system and business requirements to
    respective vendors.
  • Investigates and resolves any data or system inconsistencies or discrepancies.
  • Accurately tracks new, deleted, and revised items in the systems including
    assessments, workflows and forms.
  • Processes course updates, workflows and monitors user access for monthly usage
    reporting.
  • Provides training and technical support to users, supervisors, administrators, and
    others who interact with the systems, including development of system training
    materials.
  • Generates, analyzes, and distributes monthly, quarterly, and annual data reports to
    the Human Resources team, Partnership departments, and other Partnership staff.
  • Works with appropriate staff to ensure proper setup and system support for
    complex activities within the all systems.
  • Participates in the development and administration of all associated HR systems,
    records, reports, and associated templates to ensure staff documentation is
    complete.
  • Maintains the LMS functions which include monitoring course content, course
    approvals, and evaluation processes ensuring processes are completed within
    given timeframes.
  • Publishes, and archives online/instructor-led courses; assigns training curricula;
    and adds/deletes resources.
  • Maintains data integrity rules and processes for the LMS, such as course
    descriptions, course or class changes, and instructors.
  • Develops tracking mechanisms and schema to identify employee training
    requirements and qualification status.
  • Creates and updates training requirements in the LMS.
  • Maintains all LMS instructor course materials and provides support related to
    document control system requirements.
  • Provides ongoing technical support to the systems.
• Performs multiple high level administrative functions in support of the organization-wide
  training program, with duties including but not limited to:
  
  • Creates, executes, and maintains project-specific training plans to ensure accurate
    tracking of status, changing needs, and requirements.
  • Oversees, coordinates, monitors, and evaluates day-to-day progress towards
    training objectives and timely project completion.
  • Ensures training stakeholders are informed of the status of their training projects,
    including implementation, updates and changes, and assisting with training course
    management.
  • Identifies and solves problems that would otherwise delay training project
    completion.
  • Conducts general research, creates/updates Excel spreadsheets, builds and
    maintains databases, pivot tables, and prepares written reports as assigned.
  • Establishes and maintains appropriate systems for measuring necessary aspects of
    staff training and development.
  • Identifies and communicates opportunities for process and quality improvements,
    as well as provides feedback on real-world usage, defects, and suggested
    enhancements.
  • Seeks opportunities to increase internal/external customer satisfaction.

Secondary Duties and Responsibilities

• Performs other related duties or special projects as assigned.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$96,970.04 - $121,212.56

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform.  The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.