Education and Experience | Associate or Bachelor Degree in Computer Science, Engineering, or
related field or related experience preferred. Two (or) or more years’
experience in the Audio Visual industry. |
Special Skills, Licenses and Certifications | Experience and working knowledge of large conference rooms with
integrated audio / video is a required. Technical understanding of the
full suite of Webex Conferencing products deployed in the Cisco
environment is required. Must have extensive knowledge of CISCO
conferencing and integrated audio and video infrastructure equipment.
This includes the configuration, operation and management of users
and devices through Cisco Webex Control Hub. Must have in depth
knowledge on Cisco Telepresence Devices and Extron Controls and
automation. Familiarity with Microsoft Teams and ability to provide
support is a plus. Extensive experience with WebEx platform, Cisco
Webex Control Hub and an understanding of network security as it
applies to video collaboration communications. Must also possess a
strong customer service orientation. Experience supporting alternative
collaborative solutions, Microsoft Teams, Zoom is a plus. Familiarity
with Microsoft Windows and Office products in required. Experience
with Cisco systems installation, maintenance and troubleshooting.
Knowledge and experience with computer network configuration |
Performance Based Competencies | Strong verbal and written communication skills are important,
responsibilities will include extensive team and customer contact.
Ability to quickly acquire in-depth knowledge of new systems and
software configuration at Partnership. Strong written and oral
communication skills with ability to interpret and understand technical
requirements. Excellent technical abilities and experience working with
WebEx tools and technology. Excellent analytical skills to troubleshoot
and resolve systems problems. Able to develop procedures to automate
jobs and to document extensively and clearly. |
Work Environment And Physical Demands | More than 50% of work time is spent in front of a computer monitor.
May be required to bend, stoop, kneel, crawl, or work in other nonstanding and non-sitting positions to install cabling, systems hardware,
and other related equipment. |
All HealthPlan employees are expected to:
- Provide the highest possible level of service to clients;
- Promote teamwork and cooperative effort among employees;
- Maintain safe practices; and
- Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.
HIRING RANGE:
$67,630.77 - $81,156.92
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.