Under direction from the Director of Care Coordination, manages and provides direction to the Care Coordination (CC) Department Managers and Supervisors for all services. Responsible for establishing and maintaining reports that will support the efficacy of department activity and producing a summary at least annually, or upon request, of CC program activities with documentation of department services, member outcomes, return on investment, and quality improvement activities. A key component of this position is the enhancement and refinement of existing programs, and enthusiastic innovation in the development, management, integration, and refinement of new and existing programs.

• Provides day-to-day direction to CC Managers and Supervisors to meet department goals and objectives.
• Responsible for ensuring performance evaluations are completed appropriately in a timely manner.
• Reviews Performance Evaluations prior to submission to the Director of Care Coordination.
• Participates in the grievance process.
• Coordinates activities with Member Services, Claims, and Provider Relations departments to identify, track, and monitor quality of care issues and trends.
• Responsible for establishing and maintaining reports that will support the efficacy of each CC activity/program and to produce a summary at least annually or upon request that includes a summary of CC program activities,  member outcomes, return on investment, and quality improvement activities.
• Provides oversight and monitoring of the medical claims review, appeals, and grievances within CC to ensure timely accurate response.
• Provides direction and oversight to ensure efficient and appropriate collaboration between the CC staff and the delegated mental health provider and other internal and external organizations.
• Ensures that all policies and procedures are updated at least annually or as needed and presented to appropriate committees for review.
• Works with all other departments to resolve claims, UM, QI, and member issues as necessary.
• Reports any issues with regulatory compliance to Director of Care Coordination and assists in design and implementation of a corrective action plan when necessary.
• Prepares reports on departmental activities according to established schedules and format. Identifies patterns and trends and works with Managers to develop corrective action plans.
• Works with Managers, Supervisors, and Trainer to develop standardized training content and material for new staff and for the ongoing education of existing staff.
• Provides oversight of training program to ensure adequate training accomplishes objectives and results in staff competency.
• Conducts retrospective review for quality, either in the aggregate or on an individual basis, as needed. Provides summaries of findings to the Director of Care Coordination.
• Assists Partnership staff and providers with the interpretation of Partnership policies, procedures, and regulatory requirements for all product lines.
• Promotes the continuous improvement process and implements recommended changes.
• Participates in all cost containment efforts of both the Health Services department and Partnership.
• Develops annual goals for individual performance and updates at least every six (6) months for progress.
• Works with other departments within Partnership to develop and implement improvements that will lead to improved performance or enhanced workflow of staff.
• Participates in the planning of new enhanced Health Services products.
• Participates in onsite audits by various regulatory agencies as necessary.

SECONDARY DUTIES AND RESPONSIBILITIES

• Leads, assigns, and participates in special projects and assignments as required.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$156,741.30 - $203,763.69

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.