To provide daily oversight, leadership, support, training and direction of nonclinical staff. Supports and assists the Team Manager and other Case Management Supervisors in developing and maintaining a cohesive team with a high level of productivity and accuracy to achieve the department's overall performance metrics.

• Provides daily leadership, direction, resources, training, evaluation and support to department staff in coordinating care and resource utilization.
• Serves as a role model and resource to colleagues, staff, members and others.
• Assists department leadership in identifying, monitoring, and evaluating department operations to ensure optimal efficiency and effectiveness. Makes recommendations for process improvements when necessary.
• Performs Human Resource functions such as time card management, directing work activities, implementing workplace changes, conducting annual reviews, and conducting staff trainings.
• Collaborates and works with Team Manager(s) and other departmental leadership to keep apprised of operational issues, staff and service levels, resources, program and/or department needs.
• Ensures consistent application and implementation of departmental, organizational, and state/federal policies and procedures.
• Conducts regular reviews through internal audits designed to measure individual and departmental staff work performance against established standards.
• Assists in survey readiness activities to ensure the department is compliant with all applicable regulations, licensure requirements, accreditation standards (i.e. NCQA) and new legislation.
• Conducts on-going review and audits of team work to ensure program goals, quality standards, and department metrics are being met.
• Establishes and maintains professional working relationships with PHC partners and providers via open and timely communication.
• Participates in committees, task forces, work groups and/or multidisciplinary teams.
• Partners with Care Coordination leadership to develop and maintain training manuals, agendas, materials, and evaluation criteria based upon department and PHC policies.
• Other duties as assigned.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$93,690.86 - $117,113.58

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.