Education and Experience | Bachelor’s degree in applicable field required; Master’s degree
preferred. Formal certification in areas of professional expertise such as
Lean Six Sigma, IHI’s Improvement Advisor Program, and training in
the Model for Improvement is desirable. Minimum of five (5) years
management experience in a medium to large size organization.
Experience should include managing multifaceted quality and
performance improvement projects. Working knowledge of principles
and techniques of effective management, including training and
evaluation. In depth knowledge of Quality Improvement
Methodologies. Grant writing and grant management experience is
desirable. |
Special Skills, Licenses and Certifications | Demonstrated skills in effectively delegating and meeting deadlines.
Experience in respectful communication with physicians and other
providers. Superior communication skills, adaptability, openness to
feedback and new ideas. Excellent project management skills,
including project planning, resource allocation, and completion status
tracking and reporting. Strong critical thinking and data analytic skills
are required. Advanced data analytic skills are desired. High level of
proficiency in MS Word, Excel, Outlook, and Visio are minimum
requirements. Proficiency in MS Access, MS Project, and reporting
software desirable. Valid California driver’s license and proof of
current automobile insurance compliant with PHC policy are required
to operate a vehicle and travel for company business. |
Performance Based Competencies | Enthusiastic, team player, who is an eager learner and driven to
excellence. Ability to lead and motivate teams and motivate superior
performance and the professional development of subordinate staff.
Listening skills and conflict resolution skills. Ability to hire excellent
staff best suited to each job opening. Ability to creatively approach
systems development and improvement, and function independently
while managing multiple priorities. Ability to plan, implement, and
report on quality management activities; prepare clear and concise
reports; maintain proper documentation and confidentiality.
Knowledge of healthcare Quality Improvement, including HEDIS
technical specifications, HEDIS compliance audit process, and other
NCQA standards; and healthcare safety net and how clinical practices
function is desirable. Knowledge of improvement methodologies such
as Lean Six Sigma and/or Model for Improvement and PDSA cycles is
required. |
Work Environment And Physical Demands | Must be able to work in a fast paced environment and maintain
courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions
and direction from multiple team members. |
All HealthPlan employees are expected to:
- Provide the highest possible level of service to clients;
- Promote teamwork and cooperative effort among employees;
- Maintain safe practices; and
- Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.
HIRING MANAGER:
$216,303.00 - $302,824.20
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.