To support new and ongoing training and staff support needs within the Care Coordination
department, and to collaborate with other department leaders to support departmental referral
volumes, caseload distributions, systems and operational workflows.

▪ In collaboration with the Quality & Training Supervisor develops training program
courses and materials in accordance with Partnership policies & procedures.
▪ Coordinates, conducts, implements assigned training modules.
▪ Provides mentorship, direction, resources, training and/or orientation to Care
Coordination staff; maintaining and active working knowledge of all departmental
policies/procedures.
▪ Identifies and leverages appropriate resources to meet support and/or training needs (e.g.,
Learning Management System, job aides, etc.).
▪ Establishes and maintains departmental training calendars with special attention to
tracking, attendance and staff completion rosters.
▪ Creates effective training materials including but not limited to desktops, flyers, FAQs,
informational emails, newsletters, etc.
▪ Assesses existing training materials and other offerings and recommends changes to
meet departmental objectives and Partnership policies & procedures.
▪ Monitors and communicates progress of trainees through one-on-one observation and
audit results. Provides feedback to supervisors and/or managers on staff performance
related to accuracy of work and ability to apply lessons.
▪ Performs any User Acceptance Testing (UAT) needed to support Partnership
systems or workflow initiatives and shares feedback per project outline.
▪ Supports departmental NCQA auditing and tracking activities.
▪ Conducts ongoing internal audits of identified cases to ensure timely, appropriate
documentation in accordance with Partnership policies, program criteria, and
departmental policies; communicates findings to Care Coordination Leadership.
▪ Creates spreadsheets and/or various reports as needed/directed.
▪ Other duties as assigned.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$34.79 - $43.48

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change