POSITION PURPOSE

To provide daily oversight, leadership, support, training, and direction of Population Health staff.
Supports and assists the Team Manager in developing and maintaining a cohesive team with a
high level of productivity and accuracy to achieve the department's overall performance metrics.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Provides daily leadership, direction, resources, training, evaluation, and support to
department staff in Population Health team activities, specifically member and community
outreach efforts.
- Serves as a role model and resource to colleagues, staff, members, and others.
- Assists department leadership in identifying, monitoring, and evaluating department
operations to ensure optimal efficiency and effectiveness. Makes recommendations for
process improvements when necessary.
- Performs Human Resource functions such as time card management, directing work
activities, implementing workplace changes, conducting annual reviews, and conducting
staff trainings.
- Collaborates and works with manager(s) and other departmental leadership to keep
apprised of operational issues, staff and service levels, resources, program, and/or
department needs.
- Ensures consistent application and implementation of departmental, organizational, and
state/federal policies and procedures.
- Conducts regular reviews through internal audits designed to measure individual and
departmental staff work performance against established standards.
- Assists in survey-readiness activities to ensure the department is compliant with all
applicable regulations, licensure requirements, accreditation standards (i.e. NCQA), and
new legislation.
- Conducts ongoing reviews and audits of team work to ensure program goals, quality
standards, and department metrics are being met.

- Establishes and maintains professional working relationships with Partnership HealthPlan
of California (PHC) partners and providers via open and timely communication.
- Participates in committees, task forces, work groups, and/or multidisciplinary teams.
- Partners with leadership to develop and maintain training manuals, agendas, materials,
and evaluation criteria based upon department and PHC policies.
- In collaboration with Health Analytics, Quality, and other stakeholders, identifies wellness
incentive opportunities for team engagement.
- Other duties as assigned.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$93,690.86 - $117,113.58

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.