To be responsible for managing the community engagement with our specific communities that
are experiencing health disparities in 24 counties and improving key disparities found with CAHPS
score. Establishes connections with various community-based organizations and translates their
needs to tangible actions that the health plan can act upon. Advises on Partnership’s community
engagement across multiple departments. Leads engagement with network providers,
subcontractors, downstream subcontractors to implement focus groups or individual 1:1 meetings,
across the network, to directly gather direct feedback from members. The position will lead a team
of specific community health needs liaisons that are specific to health disparities in key counties.

▪ Identifies, establishes and manages partnerships with external organizations
specifically to advance Partnership’s health equity and social determinants of
health efforts.
▪ Assists with disseminating key information to specific community-related
committees/organizations and gathering key intelligence from key stakeholders.
▪ Identifies key external community events and provides guidance on how to
optimize engagement.
▪ Attends key external community events in combination with cultural and linguistic
liaisons and community health needs liaisons.
▪ Manages the Cultural and Linguistic-related deliverables from NCQA
accreditations and Quality Measure performance improvement activities.
▪ Manages and presents community-based organization or community member input
to various internal/external committees.
▪ Participates and works with other departments on cross-departmental initiatives that
require QIHEC input/participation.
▪ Tracks community engagement Equity budget spending, coordinates with director
and finance department as needed for projects, reimbursements and questions.
▪ Supports HEDIS performance improvement by conducting qualitative data analysis,
designing and implementing goals and interventions, and measuring results to evaluate
intervention and outcome.
▪ Will have oversight of producing annual reports regarding CAHPS related activities and
creates community needs assessment per disparity
▪ Other duties as assigned.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$103,059.95 - $133,977.94

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.