The Manager of Utilization Management (UM) will provide leadership and clinical oversight for
operational aspects of UM, including the responsibility for providing daily oversight, leadership,
support and management of assigned staff. Collaborates with Supervisor(s) to oversee the
department activities and provides guidance to manage these functions to enhance cost
effectiveness, ensure compliance with applicable state and federal regulations, and to fulfill all
contractual requirements.

• Provides day-to-day direction to Supervisors and licensed clinical staff regarding utilization review, care coordination, discharge planning and other services across the continuum of care.
• Ensures compliance with regulatory/accreditation (NCQA, DHCS, CMS, DMHC, etc.) requirements related to UM by partnering with other departments and maintaining survey readiness; participating in audits upon request
• Identifies and incorporates evidence-based best practices (ex. Transitional Care Services, discharge planning, case management models, etc.) into department programs and activities to improve the quality of care and reduce costs.
• Monitors trends in daily inpatient census and mobilizes supports and/or tools to address length of stay (LOS) in acute care settings.
• Collaborates with the department trainer and other leaders to develop tools and/or training materials for clinical staff.
• Supports and/or leads interdisciplinary team rounds with other Partnership staff (ex: Medical Director, CC staff, etc.) to address best practices of care across the continuum, discharge planning, out-of-area placements, and/or guidance for complex discharges for Partnership members.
• Monitors work assignments to ensure appropriate staff assignment in accordance with job descriptions, practice level, and business needs.
• Works closely with Health Services leadership to develop meaningful performance measures to determine the quality, effectiveness, and efficiency of department operations in achieving desired outcomes.
• Provides administrative, technical, and clinical management of assigned staff including the responsibility for hiring, timecard management, performance evaluation, education, staff development, work allocation and/or problem resolution.
• Works with other departments to resolve claims, grievance, CC, PR, QI, RAC and member issues as necessary.
• Develops structures, relationships, and processes to promote active partnerships with providers, community stakeholders, and/or other healthcare professionals to meet and support key organizational initiatives (ex: Hospitals, DME vendors, MOU requirements, CalAIM, etc.)
• Leads meetings and/or presentations related to UM activities, operations and/or programs.
• Optimizes use of technology to enhance work productivity, quality, cost and/or outcomes
• Collaborates with contracted Partnership vendors in the delivery of medically necessary services and/or support tools.
• Develops and participates in annual organizational and departmental goals that support Partnership’s strategic plan, goals and mission.
• Reviews and participates in operationalizing newly released All Plan Letters (APL)
• Serves as a role model and resource to colleagues, staff, members, and others across assigned regional offices.
• Reviews and routes Letters of Agreement (LOA) as appropriate
• Assists in the development and implementation of departmental policies and procedures.
• Surfaces issues or suggestions to the appropriate team members or leaders.
• Other duties as assigned.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$136,296.78 - $177,185.82

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform.  The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.