To design, install, configure, implement, and support all aspects of infrastructure environments, providing technical guidance and oversight and acts as a point of escalation and technical support. Responsible for server farms’ uptime, production maintenance, roll-out of new servers, and other critical deployments. Responsible for assisting in the support of PHC’s server applications, web servers, database servers, fax server, VOIP infrastructure, UNIX/Amisys systems environment, Pure storage array based SAN environment and other application servers, as determined by the Director of Network Operations. Assist senior team members with network, related hardware devices, and other functions. Responsible for PHC’s production network uptime and assist senior team members on heterogeneous servers backup and restores. Develop policies and procedures for various complex server operational procedures and maintain them. Practice systems change management procedures. Work with Operations and other IT staff to resolve server / network/application problems on priority basis.

Implement and Maintain UNIX/Linux Environment

• Provide proactive monitoring of UNIX/Amisys systems environment and problem resolution, user support, printing support, system application support, Operating System support, hardware/software system installation, configuration and maintenance.
• Build and monitor services on production servers.
• System level support for Oracle application and database Servers, Java application servers other large-scale databases in a UNIX/Linux environment.
• Disaster Recovery and Business Continuity in UNIX/Linux environment; Pure storage array based SAN environment.
• Perform proactive monitoring for high availability, System data protection, backup and restore, user account management, disk storage management, hardware and OS maintenance, and application maintenance.
• Install, configure, and maintain services such as Apache and Tomcat.

Implement and Maintain Windows Server / Client Farm

• Implementation and deployment of servers from ground up – using Windows 2008/2012/R2 distributions.
• Monitor and maintain software and hardware for optimal performance. - Develop and implement Server Hardware/Software preventative maintenance plan.
• Implementation and maintenance of Server Distributed File System (DFS).
• Assist in the administration of Exchange 2013 Exchange Server.
• Administer centralized patch management and software distribution using WSUS, MDT, and/or group policies.
• Implementation and maintenance of Server Virtualization environments (VMWare ESXi and/or Nutanix Acropolis).
• Assist in the implementation, maintenance, and support of PHC business applications.
• Troubleshooting windows server connectivity, windows startup issues and interoperability issues with Linux/Unix.

Implement and Maintain LAN / WAN Environment

• Configure new network components in a controlled environment.
• Assist in the administration and deployment of networking components (Routers, Switches, Firewalls, Security Appliances, Modems, etc.).
• Assist in the administration and deployment of Remote Accessibility components (VPN Concentrators, Site to Site VPN tunnels, SSL VPN gateway and Cloud Computing).
• Monitor and maintain network equipment for optimal performance.
• LAN connectivity troubleshooting with various switching protocols, layer 3, 4 routing & switching.
• WAN with ISPs, and application vendors/partners to diagnose, and resolve technical issues.

Implement and Maintain Data Reliability Systems

• Implementation and maintenance of data backup and recovery systems.
• Serve as lead administrator on Enterprise Data backup systems (Commvault).
• Ensure data integrity via reporting, process audits, and periodic recovery dry runs.
• Assist in the development, implementation and maintenance of Virtualization backup.
• Assist in the development and implementation of disaster recovery plan.
• Monitor and maintain Microsoft BitLocker (MBAM) disk encryption system.

Implement and Maintain Avaya/Nortel VoIP Systems

• Administer and support existing Avaya/Nortel CS1000 VoIP systems maintaining a service level of 99.999% uptime.
• Support the development, production and operation of new VoIP system enhancements.
• Support and manage the implementation of local and/or remote voice communications   hardware, software and procedures.
• Troubleshooting difficult or complex end-user telephony problems using knowledge, tools and resources by coordinating appropriate resources in the problem resolution process.
• Manage service interruptions/outages in a timely manner by working with appropriate IT staff, call center staff, and vendors.

SECONDARY DUTIES

• Assist service desk with daily tasks, as required.
• Lead and mentor junior staff members.
• Assist senior team members when requested or required. Also assist service desk with daily tasks, as required.
• Must provide and carry a cell phone and be available for consult or assistance when needed 24 hours a day/7 days a week.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$118,518.94 - $154,074.63

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.