To provide daily oversight, leadership, support, training and direction of both clinical and non-clinical staff. Supports and assists the Team Manager in developing and maintaining a cohesive team with a high level of productivity and accuracy to achieve the department's overall performance metrics. Designs and implements high quality, cost-effective care plans to enable members to achieve health goals.

 Provides daily leadership, direction, resources, training, evaluation and support to
department staff in coordinating care and resource utilization.
 Serves as a role model and clinical resource to colleagues, staff, members and others.
 Assists department leadership in identifying, monitoring, and evaluating department
operations to ensure optimal efficiency and effectiveness. Makes recommendations for
process improvements when necessary.
 Performs Human Resource functions such as time card management, directing work
activities, implementing workplace changes, conducting annual reviews, interview
process of new hires and conducting staff trainings.
 Collaborates and works with Team Manager(s) to keep apprised of operational issues,
staff and service levels, resources, program and/or department needs.
 Ensures consistent application and implementation of departmental, organizational, and
state/federal policies and procedures.
 Conducts on-going review and audits of team work to ensure program goals, quality
standards, and department metrics are being met.
 Establishes and maintains professional working relationships with Partnership partners
and providers via open and timely communication.
 Participates in committees, task forces, work groups and/or multidisciplinary teams.
 Assists in the refinement/improvement of the Health Services programs. Participates in
continuous process improvement endeavors.
 Participates in special projects and assignments as required.
 Other duties as assigned.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$136,296.78 - $177,185.82

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.