The Coordinator II will coordinate assigned departmental projects and provide complex
administrative support to department leaders. Develops, implements and monitors processes,
tools, and systems for collecting, tracking and managing information required for monitoring
performance and deadlines. Develops and produces reports. In addition to the Coordinator I
duties, the Coordinator II may handle escalated calls, escalated Helpdesk inquiries, and may
follow up with providers regarding missing documentation.

▪ Provides administrative support to management and general office and clerical duties as
needed to support the department.
▪ Documents desktop procedures and updates annually to ensure content is current.
▪ Enters data into various software systems. Maintains and updates all databases in use
accurately. Uploads department documents and files to SharePoint ensuring content is
organized and up to date.
▪ Processes inventory by receiving and scanning documents, assigning numbers and
tracking completion dates using Excel and other tools.
▪ Produces and maintains correspondence, forms, reports, and other needed documentation.
▪ Verifies member eligibility both electronically and using online systems.
▪ Intakes information over telephone from providers for referrals and authorizations.
▪ Performs general office and clerical duties as needed to support the department; opens,
sorts, date stamps, and distributes mail; answers telephones and determines urgency and
priority of requests, questions, and issues; routes calls to appropriate staff in a courteous
and professional manner; copies, faxes, files, and generates routine letters to providers
and members.
▪ May process documents within scope of authority but require additional knowledge and
skillset than that of a Coordinator I.
▪ May handle escalated calls and emails from providers and or internal partners.
▪ Assists with creating training plans and onboarding of new staff to include chair-side
training.
▪ May provide new hire orientation and training.
▪ If applicable, reconciles capped provider discharges within our platform.
▪ If applicable, contacts providers directly to reconcile records to manage volume for nurse
coordinator work assignment accuracy and monitoring.
▪ Coordinates meetings, including but not limited to, creating agendas, taking minutes, and
setting up conference rooms.

▪ Makes presentations to internal PHC audiences of all levels.
▪ Provides guidance and education on departmental contacts, resources and information.
▪ Provides training and support to staff in the use of software, department programs,
policies, and procedures.
▪ Assists with requests from other departments by investigating facts, providing
information, and/or escalating the issue to the appropriate person as needed.
▪ Participates in the design of process improvements and supports the department with
development of procedures, tracking and reporting tools.
▪ Participates in special projects, assignments and/or other tasks as needed.
▪ Coordinates and monitors inventory control processes to ensure production standards are
met.
▪ Monitors reporting schedules and regulatory deadlines to ensure deadlines are met.

Secondary Duties and Responsibilities
▪ May support and cross trains to fill in for Authorization Specialist assignment.
▪ Other duties as assigned.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$28.94 - $34.00

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.