Education and Experience | High school diploma or equivalent required. Minimum two (2) years’
experience working in PHC Care Coordination department or
equivalent healthcare experience required. Four (4) years of experience
working in a health care setting recommended; general knowledge of
managed care with emphasis in case management preferred. Preference
may be given to individuals certified and/or licensed in a health or
communication related field. |
Special Skills, Licenses and Certifications | Ability to use good judgment, take personal initiative, and use
discretion in performing job responsibilities. Ability to communicate
effectively with wide range of adult learners. Ability to use computer
software for word processing, spreadsheets, and email, operating
multiple computer programs simultaneously. Ability to function
effectively with frequent interruptions and direction from multiple team
members. Ability to work in an environment with diverse individuals
and groups. Ability to establish collaborative relationships. Ability to
work autonomously within a team setting. Ability to prioritize
workload and initiate action to acquire needed information from
professionals by phone. Valid California driver’s license and proof of
current automobile insurance compliant with PHC policy are required
to operate a vehicle and travel for company business. |
Performance Based Competencies | Excellent Written/verbal communication skills with the ability to read
and interpret policies to create workflows/desktops. Ability to work
with ethnically and culturally diverse populations. Ability to translate
complex concepts into simple processes. Ability to communicate
effectively with coworkers, members, their families, physicians and
health care providers. |
Work Environment And Physical Demands | Standard cubicle workstation with a shared common area. Use of
telephone, fax, computer, and photocopying machine is required.
Requires sitting in front of computer equipment and talking on
telephone for major portion of the workday. Must be able to work in a
fast paced environment and maintain courtesy and composure when
dealing with internal and external customers. When necessary, must be
able to lift, move, or carry objects of varying size, weighing up to 35
lbs. Able to travel to locations that will require occasional overnight
stay. |
All HealthPlan employees are expected to:
- Provide the highest possible level of service to clients;
- Promote teamwork and cooperative effort among employees;
- Maintain safe practices; and
- Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.
HIRING RANGE:
$34.79 -$43.48
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change