Claims Customer Service Representative III

Job Locations US-CA-Redding | US-CA-Fairfield | US-CA-Santa Rosa | US-CA-Eureka
Job ID
FLSA Status
Hiring Range
$ 27.62 - $ 33.84


Primary duty of the CSR III is to routinely process CIFs. They will be responsible to learn all CIF claim types within 18 months of accepting position.


  • Research, resolve, and communicate outcome to providers on CIFs, claim tracers, and
    general claim correspondence within established timeframes.
  • Participate in provider meetings to resolve claim issues. Along with Provider Relations
    staff, participate in quarterly provider focus group meetings and in-services.
  • Follow established PHC policies and procedures, PHC claims operating instruction
    memorandums, EDS provider manual guidelines, and Title 22 regulations when resolving claims and claim issues. Complete claim processing accurately within established production standards.
  • Enter, process, and resolve claims from all PHC CIF claim types and in any form (paper or
    electronic) within established standards. This will include electronic and paper crossover claims, pended claims, and claims which require manual pricing.
  • Participate in special projects and assignments as required.
  • Recognize and give feedback to management on procedure changes that would result in more efficient operations.
  • Record daily production statistics and related activities on appropriate reports; turn all logs
    and reports in to Claims Customer Service Supervisor.


  • To provide support to CSR staff when call volume requires additional personnel.
  • At the Supervisor’s discretion and Manager’s approval, a CSR III will be authorized to adjust their CIF’d claims. This authorization will be limited in scope to only those claim types they have demonstrated proficiency in and are consistently meeting both their quality and production goals.


Education and Experience

High school diploma or equivalent. Minimum one (1) year of prior claims processing experience in an automated claim environment; or equivalent combination of education and experience.


Special Skills, Licenses and Certifications

Knowledge of CPT, HCPC procedure coding, and ICD-9 diagnostic coding. Knowledge of medical terminology. Ability to access coding reference guides for accurate information. Typing speed 30 wpm and proficient use of 10-key calculator.


Performance Based Competencies

Effective written and oral communication skills. Ability to effectively exercise good judgment within scope of authority and handle sensitive issues with tact and diplomacy. Good organization skills. Ability to accurately complete tasks within established times.


Work Environment And Physical Demands

Ability to use a computer keyboard. More than 80% of work time is spent in front of a computer monitor. When required, ability to move, carry, or lift objects of varying size, weighing up to 5 lbs.




All HealthPlan employees are expected to:


  • Provide the highest possible level of service to clients;
  • Promote teamwork and cooperative effort among employees;
  • Maintain safe practices; and
  • Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.



$ 27.62 - $ 33.84




The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.


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