Under the direction of the Organizational Development Manager, this position: designs and develops innovative and engaging eLearning and Instructor-Led Training (ILT) courses; administers training courses to Partnership HealthPlan of California (PHC) staff; and performs other duties as assigned.
Designs and develops innovative and engaging eLearning and Instructor-Led Training (ILT) courses, with duties including but not limited to:
Responsible for administering training courses to PHC staff, with duties including but not limited to:
SECONDARY DUTIES AND RESPONSIBILITIES
Education and Experience
Bachelor’s degree or equivalent training experience in instructional design, computer science, engineering, business administration, or related field experience; minimum of three (3) years of experience in designing, developing, and delivering in-person and online training courses; or any combination of education and experience which would provide the required knowledge, skills, and abilities. Experience working in a health care setting strongly preferred. Certification in instructional design or performance consulting strongly preferred.
Special Skills, Licenses and Certifications
Working knowledge of and expertise in the operation of general office equipment including personal computer and computer software programs such as Windows-based tools and applications, MS Word, Excel, PowerPoint, and Outlook. Knowledge of instructional design best practice models, adult learning theories, and behavioral-based learning objectives is required. Knowledge and experience with eLearning tools and internet technology, including in-depth proficiency in MS PowerPoint, Articulate Storyline, Camtasia, or other rapid eLearning and video development software/tools is required. Knowledge and experience with Adobe Flash is a plus. Knowledge of the California Medi-Cal program or Managed Care preferred. Experience in the development of technical training programs and end-user documentation. Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.
Performance Based Competencies
Strong ability to give clear direction and sequence information both written and verbally, so others can follow and understand. Ability to manage an environment that fosters learning and engagement, including understanding instructional design techniques to keep eLearning training engaging and motivating. Ability to manage group dynamics during in-person, video conferencing, and/or webinars. Ability to accurately prioritize, plan, and monitor goals, objectives, deadlines, and complete multiple tasks within established timeframes. Ability to analyze complex systems/ information and translate that into a comprehensible in-person and/or eLearning training format. Ability to establish and maintain effective and cooperative working relationships with PHC staff and others contacted in the course of the work. Highly effective presentation, facilitation, and questioning skills with a strong ability to provide clarification and feedback. Ability to communicate effectively, both orally and in writing. Ability to assume responsibility and exercise good judgment in making decisions within the scope of authority of the position. Ability to think and work effectively under pressure. Ability to maintain confidentiality.
Work Environment And Physical Demands
Ability to use a computer keyboard. More than 70% of work time is spent in front of a computer monitor. Ability to lift, carry, or move objects of varying size, weighing up to 10 lbs.
Additional Preferred Skills:
All HealthPlan employees are expected to:
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.