Instructional Designer

Job Locations US-CA-Fairfield
Job ID
2021-2032
FLSA Status
Exempt

Overview

Under the direction of the Organizational Development Manager, this position: designs and develops innovative and engaging eLearning and Instructor-Led Training (ILT) courses; administers training courses to Partnership HealthPlan of California (PHC) staff; and performs other duties as assigned.

Responsibilities

Designs and develops innovative and engaging eLearning and Instructor-Led Training (ILT) courses, with duties including but not limited to:

  • Develops/updates curriculum, training materials, videos, and guides using appropriate instructional design modalities and theory.
  • Works alongside subject matter experts (SMEs) at all levels of the organization to ensure delivery of accurate and timely content.
  • Works with and leads SMEs through group facilitation to gather course content, then designs, develops, and implements classroom and eLearning trainings.
  • Writes behavioral objectives, tests, training methodology, and course materials using instructional design theories and modalities.
  • Applies alternative training mediums and methods (self-study, online, blended, simulations) to increase training effectiveness and to accommodate distance learning, learning style, and cultural differences.
  • Works with internal departments to conduct performance and needs analysis for identification of training needs using performance consulting techniques and tools.
  • Collaborates with internal departments for development of training programs that support business initiatives.
  • Coordinates and/or delivers training programs, using appropriate instructional methods, techniques, materials, and equipment.
  • Develops tools to evaluate and measure training effectiveness.
  • Modifies training curriculum, as appropriate, based upon the results of training effectiveness metrics and quality review results.
  • Designs content utilizing principles of design with a very strong focus in organization/layout of information.
  • Designs eLearning modules, training materials, videos, and guides with an eye for professional aesthetic design and focus on the overall user experience of each course.
  • Coordinates with the HRIS Administrator to post and update course materials, evaluations, and other resources, as needed.

Responsible for administering training courses to PHC staff, with duties including but not limited to:

  • Designs, delivers, and/or coordinates ILT or eLearning training initiatives, in partnership with other Training & Development (TD) staff, using appropriate instructional methods, techniques, materials, and equipment.
  • Follows ADDIE model or similar instructional design process on all training projects.
  • Modifies training programs, as appropriate, based upon the results of training effectiveness metrics and quality review results.
  • Identifies and accommodates, where possible, special training needs.
  • Travels to regional offices to deliver training, as needed.

SECONDARY DUTIES AND RESPONSIBILITIES

  • Develops and maintains training project plans for developed courses; reviews trainings routinely to update and revise, as needed.
  • Evaluates and monitors training participants’ results and provides participants and management with data and feedback on individual performance.
  • Backs up the HRIS Administrator on LMS Administration, as needed.
  • Performs other duties or special projects as assigned.

Qualifications

Education and Experience

Bachelor’s degree or equivalent training experience in instructional design, computer science, engineering, business administration, or related field experience; minimum of three (3) years of experience in designing, developing, and delivering in-person and online training courses; or any combination of education and experience which would provide the required knowledge, skills, and abilities. Experience working in a health care setting strongly preferred. Certification in instructional design or performance consulting strongly preferred.

 

Special Skills, Licenses and Certifications

Working knowledge of and expertise in the operation of general office equipment including personal computer and computer software programs such as Windows-based tools and applications, MS Word, Excel, PowerPoint, and Outlook. Knowledge of instructional design best practice models, adult learning theories, and behavioral-based learning objectives is required. Knowledge and experience with eLearning tools and internet technology, including in-depth proficiency in MS PowerPoint, Articulate Storyline, Camtasia, or other rapid eLearning and video development software/tools is required. Knowledge and experience with Adobe Flash is a plus. Knowledge of the California Medi-Cal program or Managed Care preferred. Experience in the development of technical training programs and end-user documentation. Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.

 

Performance Based Competencies

Strong ability to give clear direction and sequence information both written and verbally, so others can follow and understand. Ability to manage an environment that fosters learning and engagement, including understanding instructional design techniques to keep eLearning training engaging and motivating. Ability to manage group dynamics during in-person, video conferencing, and/or webinars. Ability to accurately prioritize, plan, and monitor goals, objectives, deadlines, and complete multiple tasks within established timeframes. Ability to analyze complex systems/ information and translate that into a comprehensible in-person and/or eLearning training format. Ability to establish and maintain effective and cooperative working relationships with PHC staff and others contacted in the course of the work. Highly effective presentation, facilitation, and questioning skills with a strong ability to provide clarification and feedback. Ability to communicate effectively, both orally and in writing. Ability to assume responsibility and exercise good judgment in making decisions within the scope of authority of the position. Ability to think and work effectively under pressure. Ability to maintain confidentiality.

 

Work Environment And Physical Demands

Ability to use a computer keyboard. More than 70% of work time is spent in front of a computer monitor. Ability to lift, carry, or move objects of varying size, weighing up to 10 lbs.

 

 

 

Additional Preferred Skills:

  • Familiarity with training animation software such as Vyond
  • Familiarity with project management software and/or working knowledge of managing training projects
  • Experience with HR and/or Healthcare is plus.

 

All HealthPlan employees are expected to:

  • Provide the highest possible level of service to clients;
  • Promote teamwork and cooperative effort among employees;
  • Maintain safe practices; and
  • Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

 

IMPORTANT DISCLAIMER NOTICE

 

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform.  The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

 

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