To effectively train, implement, and communicate program management best practices across the organization ensuring accuracy, consistency, and thoroughness. Program Managers are responsible for the planning, communication, ongoing support, and execution of program improvements. Different from the Program Manager II, the Senior Program Manager is a leadership role, has a higher level of education/experience, more autonomy, exercises independent judgment, and provides coaching and guidance to less experienced program managers. Leads program management for cross-functional, internal, external, and complex programs and may directly supervise program roles. Provides day-to-day management of reporting including research, business and financial analysis, problem solving, issue tracking, and resolution.
Education and Experience
Bachelor’s degree in Business Administration, Business Management, Computer Science or related field; at least five (5)years of relevant program management experience required. In lieu of a degree, a minimum of eight (8) years of relevant experience to include a minimum of five (5) years program management experience will be considered. Experience managing program teams with multiple position levels. Experience in health plan environment preferred.
Special Skills, Licenses and Certifications
Critical thinking, strong organization skills with ability to prioritize assignments and manage time effectively. Effective communication skills, both verbal and written, to interpret and articulate project requirements to involved stakeholders. Excellent attention to detail, and listening skills required. Program Management Professional (PgMP), Project Management Professional (PMP), or LSS Greenbelt certification required. Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.
Performance Based Competencies
Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members.
Work Environment And Physical Demands
More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move manuals and reports, weighing up to 25 lbs.
Additional Preferred Skills:
All HealthPlan employees are expected to:
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.