Senior Program Manager

Job Locations US-CA-Fairfield
Job ID
FLSA Status


To effectively train, implement, and communicate program management best practices across the organization ensuring accuracy, consistency, and thoroughness. Program Managers are responsible for the planning, communication, ongoing support, and execution of program improvements. Different from the Program Manager II, the Senior Program Manager is a leadership role, has a higher level of education/experience, more autonomy, exercises independent judgment, and provides coaching and guidance to less experienced program managers. Leads program management for cross-functional, internal, external, and complex programs and may directly supervise program roles. Provides day-to-day management of reporting including research, business and financial analysis, problem solving, issue tracking, and resolution.


  • Works directly with leadership teams to develop effective, high quality program best practices with an emphasis on achieving high value outcomes to the department, organization, and stakeholders.
  • Manages and provides supervisory support for programs involving departmental and external stakeholders.
  • Utilizes improvement and program management expertise to ensure programs deliver outcomes that continuously meet business and stakeholder needs.
  • Oversees the tracking of tasks, timelines, and resources necessary to meet department objectives and keeps projects within cost, scope, schedule, and resource requirements.
  • Identifies and actively manages program issues by elevating to leadership appropriately to mitigate risks in a timely manner.
  • Conducts key performance and improvement initiatives within and outside of PHC.
  • Develops and utilizes standard formats for routine correspondence and maintains a prioritized list of program activities.
  • Utilizes online collaboration and communication software, as required.
  • Communicates with key stakeholders.
  • Other duties as assigned.


Education and Experience

Bachelor’s degree in Business Administration, Business Management, Computer Science or related field; at least five (5)years of relevant program management experience required.  In lieu of a degree, a minimum of eight (8) years of relevant experience to include a minimum of five (5) years program management experience will be considered.  Experience managing program teams with multiple position levels.   Experience in health plan environment preferred.



Special Skills, Licenses and Certifications

Critical thinking, strong organization skills with ability to prioritize assignments and manage time effectively. Effective communication skills, both verbal and written, to interpret and articulate project requirements to involved stakeholders. Excellent attention to detail, and listening skills required. Program Management Professional (PgMP), Project Management Professional (PMP), or LSS Greenbelt certification required. Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.


Performance Based Competencies

Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members.



Work Environment And Physical Demands

More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move manuals and reports, weighing up to 25 lbs.



Additional Preferred Skills:


  • Leads program management for cross-functional, internal, external, and complex programs and may directly supervisr program roles
  • Provides day-to-day management of reporting including research, business and financial analysis, problem-solving, issue tracking, and resolution


All HealthPlan employees are expected to:


  • Provide the highest possible level of service to clients;
  • Promote teamwork and cooperative effort among employees;
  • Maintain safe practices; and
  • Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.




The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform.  The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.


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