• Claims Clerk

    Job Locations US-CA-Fairfield
    Job ID
    2019-1471
    Category
    Claims
  • Overview

    To provide clerical and general office support for department functions.

    Responsibilities

    • Opens, sorts, batches, and distributes incoming and outgoing mail for department.
    • Files and maintains files. Files and maintains all electronic routes.
    • Prepares orientation and training schedules for staff.
    • Organizes and maintains departmental files and documentation to include making copies, documenting in multiple types of computer programs, sending faxes and generating correspondence as necessary.
    • Answers the telephone, determines urgency of and prioritizes requests, questions, and routes calls as appropriate in a courteous and professional manner.
    • Maintains the online calendar and schedule for managers to include coordination of meetings both within department, among other internal departments, and with external entities.
    • Arranges conference rooms, catering, and audio/visual equipment. Conducts follow-up of meetings and coordinates alternate times and locations when scheduling conflicts occur.
    • Prepares and distributes agendas and minutes in both hard copy and electronic format for various department meetings.
    • Provides overflow support for all mail clerk functions. Participates in special departmental projects and assignments as required.
    • Other duties as assigned.

    Qualifications

    Education and Experience

    High School Diploma or equivalent; clerical experience preferred.

     

     

    Special Skills, Licenses and Certifications

    Typing speed 40 wpm and proficient use of 10-key calculator. Knowledge of general office business machines. Basic working knowledge of word processing. Attention to detail, comfortable working with multiple staff

     

    Performance Based Competencies

    Effective written communication skills. Excellent organization skills with ability to prioritize assignments and maintain effective filing systems and meet deadlines. Ability to use good judgment and to handle confidential and sensitive issues with tact and diplomacy. Ability to understand and follow instructions. Ability to effectively exercise good judgment within scope of authority. Must have excellent organization skills and be detail oriented with a high level of accuracy. Ability to accurately complete tasks within established times.

     

    Work Environment And Physical Demands

    Use of telephone, fax, computer and Biz-hub machine are required. More than 50% of work time is spent in front of a computer monitor. When required, ability to move, carry or lift objects of varying sizes weighing up to 25 lbs. Must be able to work in a fast paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to prioritize work load and initiate action to acquire needed information from professionals by phone. Ability to function effectively with frequent interruptions and directions from multiple team members.

     

     

    All HealthPlan employees are expected to:

     

    • Provide the highest possible level of service to clients;
    • Promote teamwork and cooperative effort among employees;
    • Maintain safe practices; and
    • Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

     

    IMPORTANT DISCLAIMER NOTICE

     

    The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

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