To establish and maintain excellent relationships with the provider network in a specific geographic region, including healthcare practitioners, office staff, and administrators. Works closely to identify and resolve complex issues, provides education and staff training. Provides service and education via onsite visits and telephone. Assists providers with understanding Partnership HealthPlan of California's policies and procedures and assists with resolving issues that arise.
Education and Experience
Bachelor’s degree in health care administration, business, or public relations preferred, or equivalent combination of education and experience; prior experience with physician offices or managed care or health insurance environment preferred.
Excellent oral and written communication and presentation skills. Excellent organizational, prioritizing, and multi-tasking skills required. Ability to use good judgment in making decisions within scope of authority and handle sensitive issues with tact and diplomacy. Proficient in Microsoft Office (Word, PowerPoint, Excel). Ability to use a variety of databases for research and entry of information. Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.
Must be able to work in a fast-paced environment and maintain courtesy and composure. Ability to function effectively with frequent interruptions.
At least 50% of work time is spent driving and more than 30% of work time is spent in front of a computer monitor. Ability to lift, carry or move objects of varying size, weighing up to 25 lbs.
All HealthPlan employees are expected to:
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.