Under the direction of the Director of Quality and Performance Improvement (QI/PI), the Manager of Performance Improvement is responsible for key initiatives within the QI/PI Department:
Oversee the Partnership Improvement Academy and associated programs:
Manage portfolio of improvement projects. These include large-scale, organization and network-wide initiatives, as well as more targeted/focused interventions.
Oversee internal (within PHC) Quality Improvement training and consultation:
Other performance improvement leadership:
Lead a high performing team:
Serve as member of QI Department and Health Services Management Teams:
SECONDARY DUTIES AND RESPONSIBILITIES
Accept other responsibilities as determined by needs of the QI Department.
Education and Experience
Bachelor’s degree is required; Master’s degree in healthcare or public health is strongly preferred. Minimum of two (2) years of management in a medium to large size organization. Experience should include managing multifaceted quality and performance improvement projects. Practice coaching, program design, and project management experience is desired. Experience working in primary care, safety-net clinics, and/or with vulnerable populations is desired. Special knowledge of primary care transformation tactics, such as building blocks, panel management, team-based care, access improvement, etc. is desired.
Special Skills, Licenses and Certifications
Ability to lead and motivate teams and motivate superior performance and the professional development of department staff. In depth knowledge of improvement methodologies such as the Model for Improvement, Lean, or Six Sigma. Advanced data analytic skills. Knowledge of healthcare quality data. Understanding of improvement measurement and analysis using run charts (trending data over time), and making decisions based on these data. Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.
Performance Based Competencies
Strong written and oral communication skills. Excellent interpersonal skills to communicate with PHC provider network and different PHC departments. Ability to teach and coach diverse healthcare staff on quality improvement and practice transformation. Ability to lead interactive, skills-based training. Skills at facilitation, consensus building, and identification of concrete action steps.
Work Environment And Physical Demands
More than 50% of work time is spent in front of a computer monitor. When necessary, the ability to lift, carry, or move manuals and reports, weighing up to 25 lbs. Must be able to work in a fast paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members.
All HealthPlan employees are expected to:
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.