Under the direction of the Associate Director of Quality and Performance Improvement, the Improvement Advisor is uniquely positioned to drive improvement across PHC, our provider network, and the communities we serve. The Improvement Advisor will work internally and externally with provider practices and community partners to identify, plan, and facilitate quality improvement projects. Via individualized facilitation, this position will coach and train improvement teams to build team members’ quality improvement (QI) skills, develop their organizational capacity for QI work, and help them meet their specific QI goals. In addition to working directly with improvement teams, the Improvement Advisor will join PHC’s Performance Improvement training team, and will facilitate workshops and learning collaborative sessions on topics such as QI Basics, QI Measurement, Patient Experience, and Operational Excellence.
Education and Experience
Bachelor’s degree is required; Master’s degree in healthcare or public health is strongly preferred. Practice coaching and/or practice improvement experience is desired. Experience working in primary care, safety-net clinics, and/or with vulnerable populations is desired. Special knowledge of primary care transformation tactics, such as building blocks, panel management, team-based care, access improvement, etc. is desired.
Special Skills, Licenses and Certifications
Knowledge of improvement methodologies such as the Model for Improvement, Lean, or Six Sigma (PHC uses the Model for Improvement as the foundation for most of our QI work). Understanding of improvement measurement and analysis using run charts (trending data over time), and making decisions based on this data. Experience doing rapid-cycle testing (PDSAs). Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.
Performance Based Competencies
Strong written and oral communication skills. Good organization skills to work on multiple projects simultaneously within established time frames. Ability to plan, implement, and report on quality management projects, and hold peers and superiors accountable to project deliverables and timelines. Excellent interpersonal skills to communicate with PHC provider network and different PHC departments. Ability to teach and coach diverse health care staff on quality improvement and practice transformation. Ability to lead interactive, skills-based training. Skilled at facilitation, consensus building, and identification of concrete action steps.
Work Environment And Physical Demands
More than 50% of work time is spent in front of a computer monitor. When necessary, the ability to lift, carry, or move manuals and reports, weighing up to 25 lbs. Must be able to work in a fast paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members.
Additional Preferred Skills: Prefer prior experience working in primary care practice.
All HealthPlan employees are expected to:
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.