To assess and complete appropriate documentation for tracking and trending data. Responsible for written responses to all incoming correspondence, including all grievances from members, providers and outside agencies as well as second level and above appeals from members and/or providers for all lines of business.
Education and Experience
Bachelor’s degree in Healthcare Administration or related field.
Special Skills, Licenses and Certifications
Thorough working knowledge of managed care concepts, policies and procedures, including but not limited to knowledge of grievance and appeal regulations. Ability to understand, interpret and prepare documentation used in legal cases. Strong knowledge of Microsoft Word, Excel, and Outlook. Proficiency with SharePoint and Essette. Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.
Performance Based Competencies
Demonstrates a working knowledge of all operating systems used in the grievance unit, including the grievance case management system, Everest. Practice the philosophy of Honest, Direct and Respectful (HDR) Communication with all PHC staff and members/providers/designs. Demonstrates a working knowledge of applicable regulatory standard and internal policies and procedures.
Work Environment And Physical Demands
Ability to use a computer keyboard. More than 70% of work time is spent in front of a computer monitor. When required, ability to move carry or lift objects weighing up to 25 lbs.
Additional Preferred Skills: Conversational level of any of the following languages: Spanish, Tagalog, or Russian would be ideal, but not required. Strong knowledge of Microsoft Word, Excel, and Outlook.
All HealthPlan employees are expected to:
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.