In collaboration with Care Coordination team members, this position provides support and guidance to HealthPlan members referred to the Care Coordination Department for Case Management services and programs. The Health Care Guide I works closely with members, families, providers, community agencies, and the interdisciplinary care team to assist in coordination of benefits in a timely and cost-effective manner, while connecting members to available internal and external resources.
SECONDARY DUTIES AND RESPONSIBILITIES
Experience working with families or disabled children; experience with CCS or Medi-Cal programs; experience with customer service; experience working in a medical environment; bilingual (preferred, but not required); experience presenting to small groups; comfortable working within computer platform for the majority of the day. Ability to work within a team with moderate noise and adaptable to a fast paced work environment with ambiguity.
Education and Experience
High school diploma required. One (1) year of experience working in a health care setting recommended; or any work experience/ training that would likely provide the ability to perform the essential functions of the position. Preference may be given to individuals certified and/or licensed in a health or communication related field.
Special Skills, Licenses and Certifications
Ability to use good judgment, take personal initiative, and use discretion in performing job responsibilities. Attention to detail and accuracy. Basic knowledge of medical terminology and coding. Knowledge of the PHC and Medicare A & B benefit packages, and basic concepts of managed care. Ability to learn the following: case management role within a health plan setting; effective motivational interviewing, health care teaching, and counseling; and the HealthPlan eligibility categories. Ability to use computer software for word processing, spreadsheets, and email, operating multiple computer programs simultaneously. Ability to function effectively with frequent interruptions and direction from multiple team members. Ability to work in an environment with diverse individuals and groups. Ability to establish collaborative relationships. Ability to work autonomously within a team setting. Ability to prioritize workload and initiate action to acquire needed information from professionals by phone. Bilingual skills in Spanish preferred. Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.
Performance Based Competencies
Effective oral and written communication skills. Ability to work effectively with Medi-Cal and other special needs populations. Ability to work with ethnically and culturally diverse populations. Ability to maintain positive, cooperative relationships with the community, professional groups, public officials, and agencies. Ability to manage multiple tasks.
Work Environment And Physical Demands
Standard cubicle workstation with a shared common area. Use of telephone, fax, computer, and photocopying machine is required. Requires sitting in front of computer equipment and talking on telephone for major portion of the workday. Must be able to work in a fast paced environment and maintain courtesy and composure when dealing with internal and external customers. When necessary, must be able to lift, move, or carry objects of varying size, weighing up to 35 lbs.
All HealthPlan employees are expected to:
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.