• Associate Director of OpEx/PMO

    Job Locations US-CA-Fairfield
    Job ID
  • Overview

    To provide management and direction to the OpEx/PMO department functional unit Manager(s) and employees as assigned by the OpEx/PMO Department Head. Ensures consistent development, implementation, and oversight of PHC programs/projects to achieve defined objectives/goals while continuously improving processes and outcomes.


    • Provides daily direction to direct reports and is responsible for management, including timecards, performance discussions, mentorship, and development plans.
    • Assigns workload and monitors performance, evaluates priority level and makes changes as necessary.
    • Meets with direct reports to review project and program status on a routine basis, provides feedback and guidance where appropriate.
    • Promotes team development and works with direct reports to establish development plans.
    • Coaches and mentors OpEx/PMO staff.
    • Responsible for management oversight of PHC projects and programs, both strategic and operational in nature.
    • Develops tools and standard processes to track and measure the achievement of project based goals and objectives.
    • Manages the development and maintenance of project documentation in accordance with standard project management methodology.
    • Works with the OpEx/PMO department head to identify and establish priorities, metrics, and processes for improvement of projects and programs.
    • Develops and reviews project proposals, coordinates activities of department personnel to ensure project plans are sound, executed per schedule, and within prescribed budget, and supports problem resolution as required.
    • Develops conceptual and detailed design plans for new projects, in collaboration with management and business partners.
    • Sponsors or leads interdepartmental project teams.
    • Manages conflict and negotiates resolutions.
    • Provides customer support and is responsible for customer satisfaction.
    • Works with the PHC leadership team to develop a culture of continuous improvement, project, and program management best practices.
    • Follows and enforces PHC policies, and makes recommendations for improvement.
    • Produces, evaluates, publishes, and maintains PHC’s program reports and makes recommendations for improvements.
    • Other duties as assigned.


    Education and Experience

    Bachelor’s degree in Business, Management, Project Management, or related field required. Minimum of five (5) years of relevant project management and operational improvement experience, preferably in a managed care/healthcare environment; demonstrated experience with managing large scale, complex projects and proven experience with implementing principles of performance evaluation, metrics, and return on investment models. Minimum of three (3) years experience in leading and managing staff of project managers and improvement experts. Experience working in a matrix organization with the ability to deliver exceptional results using influence and collaborative methods.



    Special Skills, Licenses and Certifications

    Lean Six Sigma Black belt or Master Black belt preferred. PMP (PMI) certification preferred. Ability to analyze data from multiple sources to identify variations in practice patterns. Knowledge of Excel or analytical software to examine variation in data and to display data is required. Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.



    Performance Based Competencies

    Strong written and oral communication skills. Strong organizational skills to provide oversight and support for multiple projects simultaneously within established timeframes. Ability to plan, implement, and report on operational improvement and management projects.



    Work Environment And Physical Demands

    More than 50% of work time is spent using a desktop computer. When necessary, the ability to lift, carry, or move manuals and reports, weighing up to 25 lbs. Ability to travel as needed. Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members.







    Additional Preferred Skills:  Proven leadership and coaching skills, Strategy development for enterprise level projects and programs.


    All HealthPlan employees are expected to:


    • Provide the highest possible level of service to clients;
    • Promote teamwork and cooperative effort among employees;
    • Maintain safe practices; and
    • Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.




    The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.


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